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HELP CENTER
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I will fly to France from Tan Son Nhat International Airport and transit at Qatar. I want to buy 2 packs of cigarettes for my friend in France at Duty Free counter of Tan Son Nhat, but I wonder whether I can bring these 2 pack of cigarettes in my hand luggage when entering Qatar?
Hand baggage
In case you buy cigarettes at Duty Free shop in Tan Son Nhat international airport, you can bring these in the hand luggage to Doha airport (transit airport). However, you should check again with the airline about the hand luggage and immigration policies, then ensure that the goods bought at the Duty Free shop should be sealed by the counter staff and would not be opened during the transportation.
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Can I check - in online with Cambodia Angkor Air?
Web check in
Hi Customer,
At present, check-in online is not available for the flights of Cambodia Angkor Air. Therefore, you should please check-in at the airport.
Thank you!
At present, check-in online is not available for the flights of Cambodia Angkor Air. Therefore, you should please check-in at the airport.
Thank you!
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Is it possible to change flight date for Asiana Airline?
Change
Hi Customer,
In case you want to change the date for the flight of Asiana Airlines, please drop us an email with your requirement via [email protected]. We will contact the airline and announce you the fee later.
Thank you!
In case you want to change the date for the flight of Asiana Airlines, please drop us an email with your requirement via [email protected]. We will contact the airline and announce you the fee later.
Thank you!
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How can I change date of birth on my booking?
Booking
Hi Customer,
The date of birth of passenger will not appear in the flight ticket, so you should not be worry about that. You can email us your correct DOB via [email protected]. However, it is optional.
Thank you!
The date of birth of passenger will not appear in the flight ticket, so you should not be worry about that. You can email us your correct DOB via [email protected]. However, it is optional.
Thank you!
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Can I bring my camera in the hand luggage of Vietjet Air flight?
Hand baggage
Dear Customer,
Sure. You can bring your camera in the hand luggage, as long as you ensure your hand luggage is maximum 7KG.
Thank you!
Sure. You can bring your camera in the hand luggage, as long as you ensure your hand luggage is maximum 7KG.
Thank you!
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Wrong middle name
Booking
Good evening,
My husband has been using one middle name ever since I have known him (40 years), but it is not the same middle name as on his passport. I booked a flight through Vietnam Airlines for both of us to fly to Cambodia from Vietnam and used the middle name that he always uses, forgetting that it is different to his passport. Is there some way to record that the middle name is incorrect and should be as what is on his passport? Is it possible to get another eticket?
Thank you!
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Hi Customer,
Because your husband has booked the flight ticket of Vietnam Airlines, so you are not allowed to edit or change the passenger name in the ticket. Hence, in this case, you guys should make another booking with correct name and pay for the new ticket.
Thank you!
My husband has been using one middle name ever since I have known him (40 years), but it is not the same middle name as on his passport. I booked a flight through Vietnam Airlines for both of us to fly to Cambodia from Vietnam and used the middle name that he always uses, forgetting that it is different to his passport. Is there some way to record that the middle name is incorrect and should be as what is on his passport? Is it possible to get another eticket?
Thank you!
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Hi Customer,
Because your husband has booked the flight ticket of Vietnam Airlines, so you are not allowed to edit or change the passenger name in the ticket. Hence, in this case, you guys should make another booking with correct name and pay for the new ticket.
Thank you!
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Hi. I am 15 years old but I still do not have passport. However, I want to buy a flight ticket to travel to China. So can I buy a ticket with just an appointment paper for passport?
Booking
Hi Customer,
In case you have an appointment for passport, you can absolutely book a flight ticket with AloTrip, because we do not request customers' passport information, except some flights to Canada and the USA.
In case you have an appointment for passport, you can absolutely book a flight ticket with AloTrip, because we do not request customers' passport information, except some flights to Canada and the USA.
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Is the airfare of AloTrip included tax and service charge?
Booking
Hi Customer,
Yes. They are all included in the airfare of AloTrip. No arising fee.
Yes. They are all included in the airfare of AloTrip. No arising fee.
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Hi. Can I check in the ticket of Air France in Vietnam Airlines' flight? I am flying from Hanoi to Paris.
Check In
Hi Customer,
You should check in the ticket of Air France with Air France. However, in case, you flight is codeshare between Vietnam Airlines and Air France, you should check in at the airport.
Thank you!
You should check in the ticket of Air France with Air France. However, in case, you flight is codeshare between Vietnam Airlines and Air France, you should check in at the airport.
Thank you!
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Hi, I need to pay for carry on baggage. I do not see a way to do this now since I booked the flight. Thanks.
Hand baggage
Hi Customer,
You will not have to pay for carry on baggage because the fee for the hand baggage is included in the total fee for ticket. Normally, for almost airlines, you will have maximum 7KG carry on luggage.
You will not have to pay for carry on baggage because the fee for the hand baggage is included in the total fee for ticket. Normally, for almost airlines, you will have maximum 7KG carry on luggage.
