Guide
Tour
Cruise
Flight
Visa
Hotel
Car
Shop
Ads
HELP CENTER
+
Can I reserve the seat in Aeroflot flight without passport information?
Booking
Hi Customer,
When you book flight ticket of Aeroflot via AloTrip website: https://booking.alotrip.com/, you do not need to provide passport information right away. We can ask for it then, perhaps after we issue your ticket.
When you book flight ticket of Aeroflot via AloTrip website: https://booking.alotrip.com/, you do not need to provide passport information right away. We can ask for it then, perhaps after we issue your ticket.
+
Can I bring 4 pieces of checked baggage from South Korea to Vietnam?
Checked baggage
Each airline has different policies for checked baggage allowance. Hence, please contact directly with the airline to have correct confirmation for your baggage confusion.
+
Can I have a refund as I can't take the booked flights?
Refund/Cancellation
Hi Customer,
Every ticket has different policy for refund and cancellation. Hence, In case you booked the flight ticket with AloTrip, please email us via email [email protected], so that we can help you to check the refund policy for your ticket.
Thank you!
Every ticket has different policy for refund and cancellation. Hence, In case you booked the flight ticket with AloTrip, please email us via email [email protected], so that we can help you to check the refund policy for your ticket.
Thank you!
+
My uncle's baggage has been damaged in the flight of Air France from France to Vietnam. So what should he do? Should he claim for the baggage in Vietnam or France?
Mishandled baggage
Hi Customer,
In this case, you please contact directly with the airline to claim and request the compensation.
If there is any similar cases in the future, you can contact directly with the airline's office at the airport to have the best support.
In this case, you please contact directly with the airline to claim and request the compensation.
If there is any similar cases in the future, you can contact directly with the airline's office at the airport to have the best support.
+
Should I bring Tripod in the hand luggage or checked baggage?
Hand baggage
Hi Customer,
According to the regulations of Vietjet Air, the passenger can not bring long objects like sticks in the hand baggage. If your Tripod can meet the size standard of the baggage, you can put it in the hand luggage. Hence, you should put your Tripod in the checked baggage.
According to the regulations of Vietjet Air, the passenger can not bring long objects like sticks in the hand baggage. If your Tripod can meet the size standard of the baggage, you can put it in the hand luggage. Hence, you should put your Tripod in the checked baggage.
+
How do I add check-in baggage to an international flight?
Checked baggage
Hi Customer,
If you book an international flight with AloTrip and want to buy checked baggage, you should please contact directly the airline for support or buy the baggage at the airport, because the international airlines do not allow ticket agents like AloTrip to sell the checked baggage for customers.
Hope you to understand! Thank you!
If you book an international flight with AloTrip and want to buy checked baggage, you should please contact directly the airline for support or buy the baggage at the airport, because the international airlines do not allow ticket agents like AloTrip to sell the checked baggage for customers.
Hope you to understand! Thank you!
+
Can I change the name in Cambodia Angkor Air ticket?
Change
Hi Customers,
For international flights operated by international airlines, the passengers can not change the name or the route in the tickets.
For international flights operated by international airlines, the passengers can not change the name or the route in the tickets.
+
I'm flying from Saigon to Osaka with Hong Kong Airlines, can I check in online? How should I do if I want to buy extra checked baggage?
Check In
Hi Customers,
You can do check-in online in Hong Kong Airlines' website within 24 hours prior the departure time. To buy extra checked baggage, please contact directly with the airline or buy at the airport, because AloTrip is not yet allowed to sell the baggage of international airlines for customers.
You can do check-in online in Hong Kong Airlines' website within 24 hours prior the departure time. To buy extra checked baggage, please contact directly with the airline or buy at the airport, because AloTrip is not yet allowed to sell the baggage of international airlines for customers.
+
Which information will I need to process ticket cancellation?
Refund/Cancellation
Hi Customers,
Please check the Refund/Cancellation condition for your ticket. If your ticket is refundable, please contact the agent that you booked ticket with, or directly the airline for the best support.
Thank you!
Please check the Refund/Cancellation condition for your ticket. If your ticket is refundable, please contact the agent that you booked ticket with, or directly the airline for the best support.
Thank you!
+
Can I divide 30KG checked baggage into 2 pieces with 15KG/each?
Checked baggage
Hi Customers,
Sure. You can split 30KG into 2 smaller pieces with 15KG for each in the flight of Qatar Airways.
Thank you!
Sure. You can split 30KG into 2 smaller pieces with 15KG for each in the flight of Qatar Airways.
Thank you!
