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HELP CENTER
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Can I bring a bottle of milk (about 237ml) to the airplane?
Hand baggage
Hi Customers,
For hand luggage, you can bring liquid under 100ml/ bottle. Limit for 10 bottles.
Hence, for your bottle of milk with 237 ml, you should divide it into 3 bottles (each bottle is under 100ml).
Thank you very much!
For hand luggage, you can bring liquid under 100ml/ bottle. Limit for 10 bottles.
Hence, for your bottle of milk with 237 ml, you should divide it into 3 bottles (each bottle is under 100ml).
Thank you very much!
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How much KG could I bring for hand luggage in the domestic flight from New York to Miami?
Hand baggage
Dear Customer,
Hand luggage and checked baggage allowance depends on policy of each airline. However, normally, the hand luggage allowance is 5 - 7KG for each route.
Hand luggage and checked baggage allowance depends on policy of each airline. However, normally, the hand luggage allowance is 5 - 7KG for each route.
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Can I use my Golden Lotus membership card to buy ticket for my siblings? In this case, can mile be added to my card?
Program
Hi Customer,
For more detail information about Golden Lotus program of Vietnam Airlines, please contact directly the airline via the hotline: 19001100.
Thank you!
For more detail information about Golden Lotus program of Vietnam Airlines, please contact directly the airline via the hotline: 19001100.
Thank you!
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Should I register for membership of the airline? What are the benefits for that?
Program
Hi Customer,
Sure. If you are frequent traveller and need to book flight tickets online many times, you should register to become the member of the airline. In this case, you can update quickly the promotion programs from the airline and also take benefits from the promotions for members.
Thank you!
Sure. If you are frequent traveller and need to book flight tickets online many times, you should register to become the member of the airline. In this case, you can update quickly the promotion programs from the airline and also take benefits from the promotions for members.
Thank you!
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Can I bring one hairdryer in the hand luggage? If not, should I put it in the checked baggage?
Hand baggage
Hi Customer,
You can take the hairdryer to the airplane through both hand luggage and checked baggage. However, you should ensure the baggage allowance according to the airline's policy.
Thank you!
You can take the hairdryer to the airplane through both hand luggage and checked baggage. However, you should ensure the baggage allowance according to the airline's policy.
Thank you!
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I need support for the old from Delta airline in the flight to the US? What should I do?
Special orders
Hi Customer,
You should contact directly the airline at least 24 hours prior to the departure time so that the airline can make suitable support for your case.
Thank you!
You should contact directly the airline at least 24 hours prior to the departure time so that the airline can make suitable support for your case.
Thank you!
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I am flying from Japan to Vietnam. I will fly with Hong Kong Airlines from Japan to Hong Kong, and then Hong Kong Express from Hong Kong to Vietnam. Will I need visa transit in Hong Kong? Can my baggage be transferred directly?
Flights
Hi Customer,
You should check whether your ticket number in 2 bookings with Hong Kong Airlines and Hong Kong Express are same or not. If different, you need to enter Hong Kong to check-in your ticket and then check-out. Therefore, in this case, you need a visa transit, and your baggage will not be transferred directly.
Thank you!
You should check whether your ticket number in 2 bookings with Hong Kong Airlines and Hong Kong Express are same or not. If different, you need to enter Hong Kong to check-in your ticket and then check-out. Therefore, in this case, you need a visa transit, and your baggage will not be transferred directly.
Thank you!
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I have plantinum card of VNA. I have just flown from Vietnam to the US with Delta Airlines - a members of Skyteam. Can I add mile to my Golden Lotus membership card?
Program
Hi Customer,
To have more detail information about the Golden Lotus program of Vietnam Airlines, you should please contact directly the airline via hotline: 19001100.
Thank you!
To have more detail information about the Golden Lotus program of Vietnam Airlines, you should please contact directly the airline via hotline: 19001100.
Thank you!
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Is date format DD-MM-YYYY or MM-DD-YYYY?
Booking
Hi Customer,
For any booking made through the website alotrip.com, we use the date format as MM-DD-YYYY.
Thank you so much!
For any booking made through the website alotrip.com, we use the date format as MM-DD-YYYY.
Thank you so much!
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What is the size for hand luggage?
Hand baggage
Hi Customer,
There are different policy for size of hand luggage according to Vietnam Airlines, Jetstar, Vietjet Air as following:
- For Vietnam Airlines, each piece of carry-on luggage should have the total three dimensions under 115cm (56 x 36 x 23 cm, respectively), and the total three dimensions of the two checked baggage can not exceed 273cm (114cm x 60cm x 11cm).
- For Jetstar Pacific, the maximum size of hand luggage is 56 x 36 x 23 cm for handbags or briefcases. For clothing or fabric bags, the maximum size is 114cm (length), 60cm (width), and 11cm (height).
- For Vietjet Air, the size of carry-on baggage is 56cm x 36cm x 23cm, a jacket bag with maximum size of 114cm x 60cm x 11cm, a laptop bag with maximum size of 40cm x 30cm x 10cm.
There are different policy for size of hand luggage according to Vietnam Airlines, Jetstar, Vietjet Air as following:
- For Vietnam Airlines, each piece of carry-on luggage should have the total three dimensions under 115cm (56 x 36 x 23 cm, respectively), and the total three dimensions of the two checked baggage can not exceed 273cm (114cm x 60cm x 11cm).
- For Jetstar Pacific, the maximum size of hand luggage is 56 x 36 x 23 cm for handbags or briefcases. For clothing or fabric bags, the maximum size is 114cm (length), 60cm (width), and 11cm (height).
- For Vietjet Air, the size of carry-on baggage is 56cm x 36cm x 23cm, a jacket bag with maximum size of 114cm x 60cm x 11cm, a laptop bag with maximum size of 40cm x 30cm x 10cm.
