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HELP CENTER
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Can I bring a mattress in the checked baggage?
Checked baggage
Hi Customers,
A mattress is considered the bulky object, so you should please contact directly with Vietnam Airlines via hotline 19001100 for the best support.
Thank you!
A mattress is considered the bulky object, so you should please contact directly with Vietnam Airlines via hotline 19001100 for the best support.
Thank you!
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How much litter of honey bee that I can carry in the checked baggage of Vietjet flight?
Checked baggage
Hi Customers,
No limitation for liquid in the checked baggage. However, you should ensure the liquid will not exceed the total baggage allowance. For honey bee, you should pack these in the carton to avoid being damaged during transportation.
Thank you!
No limitation for liquid in the checked baggage. However, you should ensure the liquid will not exceed the total baggage allowance. For honey bee, you should pack these in the carton to avoid being damaged during transportation.
Thank you!
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I booked a flight ticket of Vietnam Airlines with AloTrip but my resevation did not show on Vietnam Airlines website? Is there any problem in my reservation?
Web check in
Hi Customer,
Because you book a flight ticket with AloTrip - a ticket agent of Vietnam Airlines - you could not check your ticket directly in Vietnam Airlines' website. However, you can track it through the link of agent in the e-ticket file that we sent to you. Or else, you can contact directly to Vietnam Airlines' hotline via the number: 19001100 for checking. By the way, you can still do check-in online in Vietnam Airlines' website within 24 hours prior to the departure time.
Hope it help!
Because you book a flight ticket with AloTrip - a ticket agent of Vietnam Airlines - you could not check your ticket directly in Vietnam Airlines' website. However, you can track it through the link of agent in the e-ticket file that we sent to you. Or else, you can contact directly to Vietnam Airlines' hotline via the number: 19001100 for checking. By the way, you can still do check-in online in Vietnam Airlines' website within 24 hours prior to the departure time.
Hope it help!
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Can I take China fragile cups and plates in carry on baggage?
Hand baggage
You can put the cups and plates in the hand luggage as long as you ensure your hand luggage is maximum 7 KG.
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How many mobile phones, laptops and tablets can I take to the flight? Are they included or excluded from 7KG hand luggage?
Hand baggage
Hi Customer,
Which airline will you fly with? Because the quantity of mobile phones, laptops and tablets you can take and whether they are included or excluded in the hand luggage will depend on the policy of each airline. Therefore, please contact directly to the airline that you will fly with and get the correct answer. Thank you!
Which airline will you fly with? Because the quantity of mobile phones, laptops and tablets you can take and whether they are included or excluded in the hand luggage will depend on the policy of each airline. Therefore, please contact directly to the airline that you will fly with and get the correct answer. Thank you!
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How can I buy extra 5KG for the checked baggage?
Checked baggage
Hi Customer,
Emirates is the international airline in Vietnam, so the ticket agent like AloTrip are not allowed to sell the checked baggage directly to customers. Therefore, you please contact directly to the airline or buy the baggage at the airport.
Thank you!
Emirates is the international airline in Vietnam, so the ticket agent like AloTrip are not allowed to sell the checked baggage directly to customers. Therefore, you please contact directly to the airline or buy the baggage at the airport.
Thank you!
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Can I buy checked baggage online because I am studying in Thailand?
Checked baggage
Hi Customer,
Until now, AloTrip is not allowed to sell checked baggage of the international flights like Thai Airways. Hence, please contact directly with the airline or buy the baggage at the airport.
Many thanks.
Until now, AloTrip is not allowed to sell checked baggage of the international flights like Thai Airways. Hence, please contact directly with the airline or buy the baggage at the airport.
Many thanks.
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I am flying with Lao Airlines from Hanoi to Vientiane. As a business class passenger, I note that I can take 30kg. Can this be split between 2 bags?
Checked baggage
Hi Customer,
Sure. You can split your checked baggage into 2 pieces with the maximum amount up to 30 KG.
Many thanks.
Sure. You can split your checked baggage into 2 pieces with the maximum amount up to 30 KG.
Many thanks.
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I put wrong name in the booking with Vietjet Air but I have not paid for the ticket. Can I correct my name?
Change
Hi Customer,
In case you put wrong name, please make a new booking with the correct one. Your old booking will be auto-cancelled when it reaches the time valiadity.
Thank you!
In case you put wrong name, please make a new booking with the correct one. Your old booking will be auto-cancelled when it reaches the time valiadity.
Thank you!
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I have paid for the ticket successfully. How can I take the ticket at the airport for check-in?
Booking
Hi Customer,
Once you finished your booking and payment with AloTrip, we will send you the e-ticket via email. You just need to show the e-ticket to check-in at the airport to receive the boarding pass.
Once you finished your booking and payment with AloTrip, we will send you the e-ticket via email. You just need to show the e-ticket to check-in at the airport to receive the boarding pass.
