trustpilot

HELP CENTER

+ Can I take collapsible stroller as a hand or cabin baggage?

Checked baggage

Hi Customer,

Yes. You can put your collapsible stroller in a hand or cabin baggage, as long as you ensure your baggage allowance.
+ Can I bring an e-bike to the airplane?

Checked baggage

Hi. You can wrap your e-bike and transfer it in form of checked baggage. However, you should ensure the size and weight of the baggage matched with the airline's policy. If not, you may need to pay for the excess baggage.
+ What do I need to provide for my children under 16 that are travelling alone to Israel?

Check In

How old exactly are your children? If your children are under 12, they are not allowed to travel alone. If they are from 12 to 16, they will be treated as adult passengers and only need to show the e-ticket and passport (with or without visa - up to requirement of the arrival country) when they fly.
+ How can I check the flight status and check in online with Hong Kong Airlines?

Check In

Hi Customers,

You can check the flight status with Hong Kong Airlines by accessing the link: https://flightstatus.hongkongairlines.com/flightstatus/en_OC

To check in online, please access the link: https://www.hongkongairlines.com/en_OC/flight/check-in

Please note, check in online is just applied for several routes. Please have a look in Hong Kong Airlines' website.
+ How can I check in online with Bangkok Airways?

Web check in

Hi Customers,

To check in online with Bangkok Airways, you can follow these steps:

- Step 1: Access: http://www.bangkokair.com/
- Step 2: Select tab "Travel Information", then select " Check -in".
- Step 3: On the page of check in online, you insert Reservation Code and the passenger's surname in the relevant blanks.
- Step 4: Then you follow the next steps on the page to complete your check in.
+ How much is checked baggage allowance for the flight to Auckland city, New Zealand?

Checked baggage

Dear Customer,

The checked baggage allowance depends on the seat class and baggage policy of each airline. You should please contact directly the airline or ticket agent to have more detail information.

Thank you!
+ Can I check in online with China Southern Airline for the flight from Hanoi to Guangzhou?

Web check in

According to the policy of China Southern Airlines, for any flight departure from Vietnam, the passengers cannot check in online but should check in at the airport. For more information, please access: https://www.csair.com/en/online/check_in/index.shtml.
+ Regulation about liquid in checked baggage of Philippines Airlines?

Checked baggage

According to the policy of Philippines Airlines, maximum 5l of liquid (in form of water or gel) can be put in the checked baggage. They should be stored carefully to avoid leaking, and meet the demand for total kg and size in check baggage allowance. For more information, please access: https://www.philippineairlines.com/en/ph/Home/TravelInformation/BeforeYouFly/Baggage%20Information
+ Can I put my laptop in a bag seperate with my hand luggage? Is the laptop included in totally 7kg hand luggage?

Hand baggage

Depending on each airline, there is different policy for this issue. For example, Vietnam Airlines and Vietjet Air still allow passengers to bring their laptops to the airplane. However, for Vietnam Airlines, the laptop will be seperate with the hand luggage, which means that the passenger still can carry on his/her laptop, 7kg hand luggage and 20kg checked baggage. However, for low cost airlines like Vietjet Air and Jetstar Pacific, the laptop is included in the hand luggage of the passenger.
+ Should I bring my face lotion 250ml in the hand luggage or the checked luggage?

Checked baggage

According to policy of almost airlines, the passenger could not bring over 100ml liquid in the hand luggage. Therefore, you should put your face lotion 250ml in the checked baggage.

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