AloTrip may change this policy from time to time by updating this page. Therefor, you should check this page regularly to ensure that you get all updates and are happy with any changes.
What we collect and how it is
We collect, hold and use your personal information only where you have given us your permission to do so. We collect this information through our websites, by e-mail, in person, by telephone, letter or facsimile. The type of the information that we collect will depend on the circumstances of collection and the type of services that you request from us. This information may include things like your name, address, date of birth, e-mail address, phone number, demographic information (postcode, preferences and interests) and other relevant information (surveys and/or offers). Our purposes are to obtain, respond to and manage feedback from visitors, contact visitors with information and updates as well as to improve the way AloTrip content is presented to you. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you don’t provide some personal information we may not be able to provide you with the product or services you want.
When customers choose to purchase products or services from AloTrip, we will collect their credit card details and other identifying information in order to process orders and provide customer service.
The security of your personal information is important and we take reasonable steps to protect it. We are committed to ensuring that your information is secure. Personally identifiable information is stored on secure servers that are not publicly accessible in secure facilities. Our site regularly reviews security has security measures in place to protect the loss, misuse and alteration of the information under our control.
When you access our website or use AloTrip services, we may use “cookies”. "Cookies" are small pieces of information that a website sends to your computer's web browser while you are viewing a website. Cookies allow us to identify your computer but not you personally. We use these technologies to recognize you as a customer; help ensure your account security not to be compromised; improve the quality of our site; to keep track of your login name, passwords, and pages you have visited on the site; and to promote trust and safety across our sites and AloTrip services.
If you also receive our email marketing, we will tailor the information we send you unless to tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
Links to other websites
Our website may contain links to and allow you to share content on, third party websites and services. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
Information provided by you on our website is stored on secure servers that are not publicly accessible in secure facilities. Information is only accessed by authorised AloTrip's employees or contractors. Credit/debit card details supplied by you to us are not stored on our database.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We encourage you to tell us if you change your contact details. If you believe that that your personal information is incorrect or incomplete, please write to or email us as soon as possible by contacting us. We will endeavour to correct any personal information as soon as possible.
The information contained in this website is for general information purposes only. We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation. Every effort is made to keep the website up and running smoothly. However, AloTrip takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Personal Data in GDPR
In accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council (27.04.2016) on the protection of private persons with regard to the processing of personal data and on the free movement of such data) which will be applied in every Member State of the European Union from 25 May 2018, we kindly ask you to read the Notification of Personal Data Processing and related documents. Click here: GDPR
Cookie and Beacon Policy
When you visit this site or make use of our services you automatically receive cookies which are technical prerequisites for the site\application to function. In addition, we use third party cookies and web beacons for personalising your preferences, general analytics, 3rd party ad serving and other commercial purposes. This policy explains the types of cookies we use, the purposes for which we use them and how you can block and remove such cookies.
What are your choices
You can manage cookies through the settings of your Internet browser which can notify you when you receive a new cookie, delete individual cookies or delete all cookies. If you choose to delete our cookies, your access to some functionality on this site will likely be degraded.
We currently do not support any "Do Not Track" browser settings. This is because no common Internet Standard has been developed to specify what 'Do Not Track' entails.
Advertising and Analytics
We use reasonable endeavours to exclusively work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioural advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
Google publishes a Google Analytics Opt-Out Browser Add-on to suspend its collection of information. You can visit Google at https://tools.google.com/dlpage/gaoptout to download and install this utility.
What is a cookie
Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any Web site. They are stored by your Internet browser. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.
Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message.
All these technologies are together referred to in this Cookie Statement as "cookies".
How are cookies used
The below sets out the various types of cookies we use, why we (or relevant third parties) use them.
Technical cookies: We offer our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. Cookies are absolutely required for the website to function correctly by facilitating your user session and ensuring optimal performance of our website systems.
Analytics cookies: We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of accommodation offers integrated into their websites.
Commercial cookies: We use third-party cookies to facilitate the display of personalized advertisements on our websites and on other websites. This is called "retargeting," and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown.
Changes to this Policy
Last Updated: July 11, 2018