trustpilot

HELP CENTER

+ In this October, I will travel to Singapore. I want to bring about 10 needles and syringes in the checked baggage. Can I enter Singapore?

Checked baggage

Hi Customer,

Actually, the immigration policy of Singapore is somehow strict. There are many cases of refusion to enter Singapore for some reasons. Hence, you should not bring needles and syringes. If these objects are compulsory, you should please contact directly the Embassy of Singapore in your country for the best support. Thank you so much!
+ Will I need to weight my laptop with the hand luggage?

Hand baggage

Hi Customer,

Beyond 7KG free hand luggage, almost airlines allow passenger to bring one laptop to the flight. The laptop weight will not be added to the total weight of the hand luggage.

Thank you!
+ I have a small speakers in "iPad" size. Can I bring it to the airplane in the hand baggage?

Hand baggage

Hi Customer,

You can carry on your speaker in the hand luggage, but you should ensure the total weight of your hand baggage is 7KG maximum.

Thank you!
+ Should the Passenger information and Contact information be the same when I process booking in the app of AloTrip?

Booking

Hi Customer,

The Passenger information is the correct name of the passenger who will fly with the airline. Meanwhile, the Contact information is the name of the booker, who might be the passenger, the booker or the payer. AloTrip will contact with the person in the Contact information if neccessary.

Thank you!
+ I have Golden Lotus membership of Vietnam Airlines. However, when check-in, I forgot to not update the flight information to add miles. So how can I do now?

Program

Dear Customers,

To add the non-updated miles, the passengers should send the copy of flight ticket, boarding pass or invoice (if you use the services of the partners of Vietnam Airlines) to the Golden Lotus center of Vietnam Airlines, or come directly to the nearest Vietnam Airlines' representative offices to update the miles in your accounts.

Thank you very much!
+ Can I pay by cash for using VIP lounge in the airport?

Airports

Hi Customers,

To be consulted correctly, you should please contact directly to the airport that you want to use the service.

Thank you so much!
+ Can you please consult me how to register the membership card of Asiana Airlines? Thank you!

Program

Hi Customers,

At present, the ticket agencies like AloTrip are not allowed to register the membership card for passengers. Hence, you should please contact directly with the airline for the best support.

Thank you!
+ I would like to bring a 6v-4.5A battery. Can I put it in the checked baggage?

Checked baggage

Hi Customers,

According to the policies of airlines in Vietnam in particular including Vietjet Air, Jetstar Paicific, and Vietnam Airlines or airlines in the world in general, the passengers can bring a backup battery on the airplane with these following requirements:

- Put the battery in the carry-on luggage, not the checked baggage.
- One passenger is allowed to carry only one battery.
- The battery must show off the label, original production, capability, etc
- The battery capacity should be 100-160 WAh maximum. If your charger exceeds this limit, it is not allowed to bring to the aircraft.

Hence, you should check your battery to see if it meets the regulations of the airline or not? If everything is OK, you can carry the battery in your hand luggage.
+ I book a flight ticket to Vientiane, Laos but see nowhere to insert my passport information?

Booking

Hi Customers,

Normally, when booking flight tickets in AloTrip's website or mobile app, customers do not have to insert passport information immediately. Depending on the international routes, for instance, the flights to Canada or the US, AloTrip staff will require passengers to provide their passports' information before issuing the tickets.

Thank you!
+ What are the paper requirements for pregnant passengers to fly with China Southern Airlines?

Special orders

To fly with China Southern Airlines, pregnant passengers should prepare these documents:
- Pregnant passengers must provide a health certificate from doctors that they have sufficient health for the flight.
- Pregnant passengers must provide accurate date-to-give-birth information to the airline.
- Women must provide full and detailed information about their partners in the flight.

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