Tiger Airways, also known as Tigerair or Tiger Airways Holdings Limited, was formed in 2007 and is headquartered in Singapore. This is one of the low-cost airlines operating flights within Asia – Pacific destinations. Although Tigerair is a ‘’freshman’’ in Vietnam, three main regional subsidiaries with its flagship airline of Tigerair; namely Tigerair Singapore, Tigerair Australia, and Tigerair Taiwan are well-known in Asia and Australia. With a modem of low-cost carrier, Tiger Airways is gradually becoming familiar with Vietnamese travellers in particular and regional customers in general.
Aim at providing the most convenience to customer, Tiger Airways is providing several ways to book Tigerair ticket; namely: agency online booking and Tigerair online booking on its official site. With simple booking steps: select one-way or round trip, departure and destination, departure date, numbers of passengers, promotional code (if any) to get the best price, click “SEARCH’, a list of available flights will be shown.
Currently, there is a large number of Tigerair agencies in Vietnam in general, and in Tigerair agencies in Ho Chi Minh City in particular, providing varied demands of customers.
- Pay directly with agencies: each agency has its own methods of payments, and passengers will be guided in details.
- Pay online on the official site: credit/debit, Tigerair vouchers, Velocity redeem points, POLi payment channel, free interest service provided by Latitude. However, customers should check relevant fees and taxes of each payment to choose the most suitable one. If paying by credit/debit card, customers will be charged extra fee from the payment gate for each transaction. Other payment methods will be charged for admin or service fees, depending on each payment methods and their endow.
Whether customers purchase Tigerair tickets via agency or on official site, they can receive ticket information by phone message and email. E-ticket will be easier for retrieving when customer want to do check in service.
There are two types of ticket class available: Light, Combo, and Combo Plus. Light fare is Tigerair economy class, providing customers with convenient seats and facilities. Meanwhile, Combo fare not only provides customers with default utilities, but also service of guiding before departure via phone messages or promotional emails for upcoming flights, free seat arrangement or meals on flights. Combo Plus is the highest Tigerair ticket fare, like business class of other airlines. The ticket fare includes all service of Light, Combo classes, and other better interests such as free seat assignment, and free change ticket 45 minutes before departure time.
Despite of being a low-cost operational airline, Tigerair always provides customers with varied meals, seasonal dishes and regularly changed menu. Customer can pre-order meals in advance with guidance and support by hotline center or directly on the official site; besides, customers can ask directly before departure.
Tiger Airways often promotes programs of cheap tickets, relevant ancillary, and services related for visits to Dreamworld Entertainment Part. Customers can easily search more information about Tigerair promotion on this link https://tigerair.com.au/deals .
Tiger Airways currently has 14 aircrafts of Airbus A320, and 4 aircrafts of Boeing 727-800, with expansion of being a fleet with all aircrafts of Boeing 737 in the coming years. This is an outstanding development for the low-cost Singapore airline to increase the volume of passengers on each flight, meeting the demand and target of the airline.
Although Tigerair crew is newly borned, they are assessed highly with professional, dedicated and tidy manners. They are steadily completed to impress customers all over the world.
Like other airlines, there are three mains kinds of baggage on Tigerair flights: cabin baggage, checked baggage, and special baggage. Tigerair baggage allowance is divided according to ticket classes: Tigerair economy class, and Tigerair business class. For any types of baggage, if there is an extra kilogram or oversized bag found, it will cost fee.
Each passenger is allowed to bring 02 pieces of cabin baggage, including a cabin sized luggage and a small bag of laptop or handbag (small item: purse, coat, book, tablet or similar size device, umbrella…) with total weight not exceed 7kg. Any hand luggage that does not meet the airline’s requirements will be applied airport baggage charges. To avoid paying expensive baggage charges at the airport at the time of check in, Tigerair prepaid baggage service was born - Cabin+. The service is available for selection during booking process via online booking engine, mobile application or customer contact centre. And, the fee is varied at the time of purchasing the service.
Passengers need to follow the baggage regulation on flights. Check in counter will be opened 2 hours and closed 45 minutes before departure time. Passengers are suggested to present at the airport about 90 minutes to avoid unexpected situations such as traffic jam, or any circumstances resulting missing flight. In addition, there is a detailed policy for passengers who have problems with their health, relevant documents for Customs check. Passengers are advised to purchase travel care and find out more information about the destination’s safety. Tigerair allows passengers to change name, change flight or cancel flights in particular cases. Passengers need to pay for extra costs related to the services. These information is available on customer help center of Tigerair.
Passengers need to present at Tigerair check in counter at least 45 minutes. If late, the airline has a right to reject boarding and return checked baggage. In additional, passengers have to follow regulations of security check procedure. Passengers need to provide documents of identity, health status, passport, visa with decent validity and confirmed by authorized parties.
Web Check-in enables customers to do online check-in for their tigerair flight. Domestic Web Check-in is available from 72 hours (3 days) to 1 hour before the scheduled departure time of your flight. Passengers who require special assistance or needs on their journey and passengers travelling with infants are unable to use web check-in. Please check in at the airport.
If customers do not have access to Web Check-in prior to your flight, please visit an airport kiosk or one of Tiger Airways airport agents located in the check-in terminal of departure airport. This service strictly closes 45 minutes prior to departure. It is recommended arriving at least 90 minutes before departure to avoid missing your flight.
|Vietnam||Hanoi||Noi Bai International Airport, Hanoi (HAN) - Vietnam|
|Vietnam||Ho Chi Minh City||Tan Son Nhat International Airport, Ho Chi Minh City (SGN) - Vietnam|
|Indonesia||Bali Denpasar||Ngurah Rai International Airport, Bali Denpasar (DPS) - Indonesia|
|Australia||Sydney||Kingsford Smith International Airport, Sydney (SYD) - Australia|
|Thailand||Chiang Mai||Chiang Mai International Airport, Chiang Mai (CNX) - Thailand|
|Thailand||Hat Yai||Hat Yai International Airport, Hat Yai (HDY) - Thailand|
|Japan||Sapporo||Chitose International Airport, Sapporo (CTS) - Japan|
|Hong Kong||Hongkong||Hong Kong International Airport , Hongkong (HKG) - Hong Kong|
|Taiwan||Taipei||Taiwan Taoyuan Intl Airport, Taipei (TPE) - Taiwan|
|Thailand||Krabi||Krabi Airport, Krabi (KBV) - Thailand|
|Malaysia||Kuala Lumpur||Kuala Lumpur Airport, Kuala Lumpur (KUL) - Malaysia|
|Taiwan||Kaohsiung||Kaohsiung International Airport, Kaohsiung (KHH) - Taiwan|
|Philippines||Manila||Ninoy Aquino International Airport / Villamor Airbase, Manila (MNL) - Philippines|
|Macau||Macau||Macau International Airport, Macau (MFM) - Macau|
|Indonesia||Surabaya||Juanda International Airport, Surabaya (SUB) - Indonesia|
|Bangkok -> Luang Prabang 201 USD||Seoul -> Taipei 156 USD|
|Surabaya -> Bangkok 279 USD||Krabi -> Vientiane 166 USD|
|Luang Prabang -> Taipei 225 USD||Tokyo <-> Taipei 337 USD|
|Bali Denpasar -> Singapore 120 USD||Bangkok -> Vientiane 191 USD|
|Hat Yai -> Vientiane 216 USD||Hanoi -> Melbourne 249 USD|
|Pekanbaru -> Kuala Lumpur 248 USD||Phuket -> Luang Prabang 196 USD|
|Chiang Mai -> Luang Prabang 285 USD||Ho Chi Minh City -> Sydney 234 USD|
|Kuala Lumpur -> Singapore 114 USD||Melbourne -> Bangkok 346 USD|
|Hongkong -> Luang Prabang 266 USD||Kaohsiung <-> Singapore 342 USD|
|Singapore -> Melbourne 208 USD||Vientiane -> Singapore 124 USD|