HELP CENTER

+ How can pets be transported on Vietnam Airline flights as checked baggage?

Special baggage

According to regulations of Vietnam Airlines, pets must be kept in cages with waterproof bottom (in the case of transporting birds, they will be kept in standard laminated fiber boxes which are specifically designed for the transportation) in checked baggage compartment. The cages are equipped with locks to ensure the safety during transportation, to be easily able to take care.
+ Does VN Airlines have services of taking care animals?

Special baggage

VN Airlines only offers service for feeding pets in long-haul flights, the sender requiring for feeding service must provide enough food (which is attached to cages). In short journeys, the sender should prepare enough food and water for the pet during transport.
+ How much is pets’ transportation charged on Vietnam Airline?

Special baggage

Vietnam Airline will not charge pets and pets’ cage if they are baggage allowance. If they are excess baggage, the airline will charge as follows:

- Weight system: applying regular charge based on the total weight of pet and cage
- Piece system: regarding each cage as a piece of excess baggage and applying regular charge
+ How to transport an oversized valuable baggage on VNA without carrying as checked baggage?

Special baggage

For oversized valuable item that passenger wants to bring in passenger cabin, passenger can order VNA to carry it as a cabin baggage. VNA accepts to carry fragile, bulky large and valuable items (antiques, musical instruments...) on the plane as cabin baggage, if it is not appropriate to be carried as checked baggage.
+ How to order a Vietnam Airlines cabin baggage carriage?

Special baggage

To order a cabin baggage carriage on VNA, passenger has to contact and ask for the service 24 hours at least before the scheduled departure time. The baggage must be packed carefully to avoid damaging seat or causing accidents to other passengers.

The cabin baggage does not weigh more than 75kg/seat, 0.046kg/cm2. The dimensions of baggage do not excess 40cm x 50cm x 160cm (on aircrafts of B767, A330, A321, and A320), and 40cm x 50cm x 95cm (on aircrafts of ATR72 và F70).
+ What is the maximum weight and size of cabin baggage on Vietnam Airlines flight?

Special baggage

According to VNA regulation, cabin baggage must not weigh more than 75kg/seat, 0.046kg/cm2. The dimensions of baggage do not excess 40cm x 50cm x 160cm (on aircrafts of B767, A330, A321, and A320), and 40cm x 50cm x 95cm (on aircrafts of ATR72 và F70).
+ Does VN Airlines carry ashes or dead body?

Special baggage

Yes. Ashes are considered Vietnam Airlines special baggage. All orders on ashes carriage must be made reservation 24 hours before the scheduled time departure and confirmed by VNA if the baggage is accompanied by Quarantine Certification of Medical Center (City or Province level).

Remains will only be accepted to carry as follows:
- If it is transported as checked baggage, it must be packed firmly so that it can withstand clashing.
- Remains will be only carried as checked baggage in domestic flights.
- Dead body will not be transported as checked baggage; it will follow cargo handling regulations.
+ Shall I be prevented getting on Vietnam Airlines flight, if I refuse letting my hand bag checked at the security gate?

Baggage security

Yes. That passenger does not allow security staff to check hand bag, passenger may not be let get on Vietnam Airlines flight, as the bag may contain prohibited items or items restricted in flight, which affects the flight.
+ If baggage search is in passenger’s absence, shall VN Airline request to permit a search of baggage?

Baggage security

For the safety on flight, VNA will request to permit a search of passenger and baggage, and search the baggage in passenger’s absence to determining whether passenger is in possession of or whether their baggage contains any prohibited or restricted items.
+ If I refuse letting security staff searching my hand baggage and I am not allowed getting on the aircraft, shall Vietnam Airlines refund?

Baggage security

Yes. If passenger does not agree to check the baggage and person, both passenger and baggage are not allowed getting on VNA aircraft. In case, passenger cannot get on the plane, the carrier will not be responsible for the passenger but refunding as regulations.

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