HELP CENTER

+ What are the conditions of transporting special Vietnam Airlines baggage?

Special baggage

According to VN Airlines regulations, on all flights standards of baggage alliance is not applied for special baggage. Passenger having special baggage must orders the airline to transport the baggage in a particular way. In case, passenger has both excess baggage and special baggage, the airline will charge excess baggage with different ticket from special baggage.

The rate of special baggage is only applied to 01 types of special baggage in 01 flight. If passenger with special baggage transported on many flights, or passengers with many types special of baggage, the airline will apply the rates on each flight of the journey.

Special baggage is not allowed on flights No. from 000 to 2999; from 3000 to 3999; from 8000-8999 and from 9000-9999.
+ Can I bring golf set on Vietnam Airline flight?

Special baggage

Yes. Golf set is considered sports baggage and allowed transporting by VNA as special baggage. Thus, the airline will transport the baggage if one golf set consists of golf bag containing maximum 14 golf clubs, 12 golf balls, and T-shaped devices with total weight of not more than 20 kg. Other equipment is not seen as golf set. The golf bag must be packed carefully to avoid affecting other baggage and damage during the transportation.
+ Is the snow ski set allowed on VN Airlines flight?

Special baggage

Yes. Snow ski set is regarded as special baggage on VNA flight and charged a separate fee. The snow ski set includes one set of skis, a pair of ski poles, and a pair of ski shoes or boots. Other equipment not mentioned above is not seen as standard ski set.
+ Can I bring a surfboard on VNA aircraft?

Special baggage

Yes. You can bring your surfboard without fee. Your surfboard will be considered checked baggage. And in the flight of Vietnam Airlines, you will have 7kg of hand baggage and 20kg of checked baggage. It includes only a surfboard.
+ Can I bring all scuba diving equipment on flight of Vietnam Airlines?

Special baggage

No. VN Airlines just allows to bring a scuba diving equipment set including regarded as special baggage on VNA flight and charged a separate fee. Other equipment of scuba diving may belong to restricted baggage such as pressure-gauge, and scuba; they will not be transported as special baggage.
+ Does Vietnam Airlines carry a bicycle?

Special baggage

Yes. Bikes (including all kinds of regular bikes, sport bikes, powered bikes) are regarded as bulky baggage, thus, VNA will carry them as checked baggage when the sum of three dimensions of the baggage exceed 203cm/piece, or over 32kg/piece.

Bikes must be packed carefully in accordance with the following requirements:

- Handle bars are positioned along the length direction of the bike.
- Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole
- The tires must be flatted/deflated before being packed
- Bike must be packed in box.
+ Can I bring pet in cabin if I have Platinum membership of Vietnam Airline?

Special baggage

Yes. The service will be charged separately and applied to Business class, Platinum and Elite Plus of Skyteam passenger on VNA direct flights from Noi Bai, Tan Son Nhat to Charles De Gaulle (France), Shremetyevo 3 (Russia), Incheon, Busan (Korea), Canton (China).

However, passenger has to order the service 36 hours prior to the scheduled departure time. Pets must be accompanied by valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.
+ Does VN Airlines transport pets as checked baggage?

Special baggage

Yes. Pets including dogs, cats, or birds are allowed transporting by VN Airlines as checked baggage. The service will be charge separately. Other animals can be carried as cargo.

If passengers want to carry animals as checked baggage, they have order 24 hours before the departure time. These animals are accompanied by valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.

All risks during the transportation will not be responsibility of VN Airlines. The airline accepts to transport healthy animals without unpleasant odors. Such animals as unhealthy ones or pregnant ones will not be carried by the airline.
+ Can I bring animals on Vietnam Airlines flight?

Special baggage

Yes. If the animals are pets such as dogs, cats, and birds, they will be allowed on flight of VNA. They are carried as checked baggage and not allowed bringing into cabin.
+ Are animals transported on VN Airline as checked baggage?

Special baggage

No. VN Airlines does not carry animals (except pets) as checked baggage. These animals will be carried as cargo. The requirement of these animals will be accepted by cargo agents. Passengers need to prepare valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.

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