HELP CENTER

+ Can we present mile points of Flying Blue of Air France for family member flying on Vietnam Airlines?

Program

Currently, the two airlines Air France and Vietnam Airlines only have program to accumulate miles on flights operated by Air France and Vietnam Airlines. Transferable miles only applies in the same program system and depending on the situation.

For more details on how to upgrade to another/higher class on a flight, you need to contact the airline or ticketing agent directly to be informed of the specific conditions and procedures.
+ Why I cannot do Online check in for flight from Ho Chi Minh to Bangkok with Vietjet?

Check In

- Currently, online check-in does not apply for passengers with special services requests. Thus, passengers with special services are required to request services at Ticketing office or Call Center at least 24h before departure.
- Online check-in apply for domestic flights which depart from Tan Son Nhat, Noi Bai and Da Nang airports.

Here are possible reasons why you cannot do online check in:
• Passengers may request Special services.
• Passengers may travel with infants under 02 years old.
• Passengers may travel on flights operated by other airlines.
• Passengers’ bookings may be not confirmed.
• Passengers’ tickets may be not paid.
• Passengers may enter incorrect information
• Passengers may not do online check-in from 24 hours to 1 hours before scheduled departure time.

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