HELP CENTER

• Bicycles
• Hunting / sport gun
• Fishing rods
• Diving equipment/scuba
• Surfboard
• Surfboard fitted with sails
• Musical instrument/sound equipment

All musical instruments weighing no more than 75kg can be carried on cabin of VietJet, if passenger buy package of cabin baggage. There is no standard baggage attached with extra seat. To small music instrument, passenger can bring as hand luggage and calculate in total weight of hand baggage.

The sports equipment can be transported as cargo on Vietjetair after payment. The fee is specified in the Table of Fees. All risks are solely responsibility of passenger. So, passengers should buy insurance for these equipment.

Yes. Passenger have to pay for the transportation fee of the special Vietjet Air baggage. The bicycle must be packed properly as follows:
- Tires must be deflated
- Pedals must be disassembled
- Joystick must be fixed parallel to the frame of the bicycle
- If the bike is longer than 180cm, bicycle’s front wheel must be removed and fixed to the rear wheel.

Fee bases on the real size and weight after packing. Fee will be paid at the airport when you check-in. You must have paper ticket. Please call 1900 1886 for more details

Scuba is not allowed to transported in flight of Vietjet airline. However, it will be carried if it follows the following condition: Draining the gas in the equipment.

Each passenger or flight attendant is allowed to bring 01 hair curler if the device is firmly packed. The hair curler mustn’t be used on board at any time. Aerating part is not allowed in Vietjet checked baggage or hand luggage.

All types of wheel chair must have the approval of Vietjet Air via regulations on dangerous baggage before getting on board. The approving process must be conducted at the airport before check-in procedure.

If passenger has a need to go abroad with an electric wheelchair with chemical lithium-ion battery, passenger must present Vietjet information about the safety of the equipment issued by the producer.

Passenger may bring mini stove and fuel for the stove as hand luggage provided that there is no fuel in parts containing fuel, and the stove must be packed carefully.

Battery is an item that may cause extreme temperature and inflammability when it is activated (for example: dive lights). Battery can be carried, if it meets the following conditions: components of the battery must be packaged separately to avoid being activated during transportation. Any type of battery must be disassembled in order to avoid short circuit.

Each passenger is allowed to carry only one thermometer used for personal purposes and placed in protective cover. In addition, oxygen or air cylinders for medical purposes are allowed on a plane with a total average weight not exceeding 5kg. Note: Items containing liquid oxygen are prohibited.