HELP CENTER

+ I have 30Kg checked luggage. Can it be divided into 3 or 4 packages? How much and what size is the hand baggage?

Checked baggage

Hi Customer,

30kg of checked baggage can only be divided into maximum 2 pieces of luggage. Hand baggage is maximum 7kg, with three dimensions not exceeding 56cm x 36cm x 23cm.

Thank you!
+ My mother will fly to Munich. However, my mother has injury in legs and does not know English. Is it any service to help my mom?

Special orders

Hi Customers,

In this case, your mother will be supported with wheel chair. Hence, you should contact directly the airline or ticketing agent where you booked the ticket to have the best support.

Thank you!
+ If I fly with Vietnam Airlines, can I put some fruits such as strawberries, apples, pears in hand baggage or checked baggage?

Hand baggage

Hi Customers,

In the flights of Vietnam Airlines, you can put some fruits such as strawberry, apple, pear in hand baggage or checked baggage, except some fruits with special smelling such as durian and jackfruit.

Thank you!
+ When checking in online, can I get a boarding pass for the transit flight or just get a boarding pass for the first flight and have to check in again at the transit airport?

Check In

Hi customer,

In case your flights are operated by the same airline, you can receive the boarding pass for all flights including the transit flights, and you do not need to check-in again. On the other hand, your flights are operated by different airlines, you need to check-in again at the transit airport to get the boarding pass.

Thank you!
+ Hello, I would like to pay by cash for the booking. How can I do? I am a foreigner.

Payment

Hi Customer,

In case you want to pay by cash, you want to apply these payment methods:
- Transfer cash at the transaction counters in the domestic banks to the bank account of AloTrip, if you are in Vietnam.
- Pay by cash at the office of AloTrip, if you are in Hanoi.

Or else, if you have credit card, you can pay for the booking by your credit card.

Once you complete your booking successfully in the website of AloTrip, you will be sent an email with our payment methods.

Thank you!
+ Can food be served in the flight of Delta Airlines from Minnepolis St Paul (the US) to Incheon?

Flights

Thank you for sending the question. Actually, in almost long-route flights of Delta Air Lines, food and drink will be served for free in the meal time. However, for some flights or airlines or departure airports, food and drink might not be served for free.

To have detail information about your flight, please contact directly the airline or confirm with the airline staffs in the airport when you do check-in. You still should prepare some snacks or fast food to incharge energy during the flight in case the meal cannot be served.

Thank you. Have a good flight!
+ In the hand luggage, can I bring some medicines which help to increase height?

Hand baggage

Actually, each airline has different rules and disciplines about bringing medicines in the hand luggage, because there are some types of medicines which can be required for prescription. Hence, you should contact directly with the airline for more detail information.
Thank you!
+ Hi there. Can I ask whether I can bring Infrared binoculars for military use in the hand luggage or checked luggage or not?

Checked baggage

Hi Customer,

You can put your Infrared binoculars for military use in the hand luggage or checked luggage, as long as you ensure the baggage weight according to the airlines' policy and protect your belongings from out of order during the flight.

Thank you!
+ Do I need Visa transit for Taipei?

Flights

Thank you for contacting us. To defind if a passenger needs visa transit or not, it will depends on his/her nationality/country issuing passport. Normaly, if you transit in Taipei less than 24hours and do not go out the transit area, you do not need visa for Taipei.

+ Can I put in the hand luggage a drawing in the tube?

Special baggage

Each airline has its own rules about transportation of special luggage (paintings, musical instruments,...). As a general rule, the maximum weight of hand luggage is not exceed 7kg and 3 dimensions sizes are 55 x 35 x 20 cm on average. Charged for size excess.

Please contact the airline directly for specific and accurate advices. Thank you!

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