HELP CENTER

+ Can I bring chocolate in the hand luggage?

Hand baggage

Hi Customer,

In the hand luggage, you can bring your belongings and some snack food, including chocolate.

Thank you!
+ Which food items are prohibited or not allowed to put in checked baggage of Japan Airlines flight?

Checked baggage

Hi Customer,

According to food regulations in checked baggage of almost airlines, foods with unpleasant odor such as fish sauce, durian fruit... are not allowed to be transported. Raw foods such as raw chicken, raw fish... are not allowed to be carried on board. In case it is already boiled, it will be carried away if properly packed.
+ Can I request for a wheelchair in Hong Kong International Airport?

Special orders

Hi Customer,

You can request a wheelchair with the airline. Can you please send email to booking@alotrip.com for AloTrip to give you the best support.

Thank you!
+ What are the neccessary documents for a child to fly with Air France by himself?

Special orders

The neccessary documents for a child to fly by himself with Air France include:

- Visa, Passport, Immunization Certificate, Immigration regulations
- Fill in the online form "Alone child service"

Please print a few copies of travel documents before going to the airport. The number of copies will depend on the flight.

Direct: 2 copies
One stop: 3 copies
More than one stop: 4 copies

Please access this link for more detail information: https://www.airfrance.us/US/en/common/guidevoyageur/assistance/enfant_seul_um.htm
+ How to manage my booking on Bamboo Airways website?

Ticket

Passenger can manage his booking on Bamboo Airways official site by following the link https://www.bambooairways.com/reservation/ibe/modify, using ticket number/reference number and doing as instructed, even buying at the official site or via agencies. If purchasing via agencies, any changes should be made via agencies.
+ How many kg of Bamboo Airways hand baggage can I bring on the cabin?

Hand baggage

Like common regulations of most airlines, each passenger (adult/children aging 2-11 years old as of departure date) on Eco or Plus class can bring one piece of 7kg; on Business / First class can bring two piece of 7kg.
+ What is the allowed dimensions of Bamboo Airways carry on?

Hand baggage

The allowed three dimensions of Bamboo Airways hand baggage is 56 cm x 36 cm x 23 cm. Each passenger traveling with Bamboo Airways can bring a free personal item with maximum dimensions of not exceeding: 40 cm x 30 cm x 10 cm.
+ Can I have 20kg free on Bamboo Airways Eco class?

Checked baggage

No. The ticket class is excluded free baggage allowance. Passenger needs to pay fee to purchase baggage packages.
+ What is the Bamboo Airways checked baggage allowance?

Checked baggage

Bamboo Airways checked baggage regulations vary by ticket class. Eco class: charge fees; Plus class: passenger gets 01 piece of 20kg free; Business class: passenger gets 01 piece of 30kg free; and First Class: passenger gets 01 piece of 40kg free.
+ What is the maximum weight per piece can I check my baggage on Bamboo Airways?

Checked baggage

According to Bamboo Airways regulations, each piece of checked baggage must not exceed 32 kg and / or 3-dimensional total (long + wide + high) should not exceed 203 cm. If a passenger purchases a package of 40kg, it should be divided into 02 pieces.

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