HELP CENTER

+ How to buy checked baggage for the flight from Adelaide (Australia) to Tan Son Nhat (Vietnam). How much is it?

Checked baggage

Hi Customer,

In case you fly with an international airline from Adelaide to Hochiminh City, you should contact directly with the airline or buy the checked baggage directly at the airport, because the ticket agency is not allowed to sell the checked baggage of international airlines to passengers.

Thank you!
+ Could you please advise me how to change 20kg checked baggage to 40kg?

Checked baggage

Hi Customer,

If you want to upgrade 20kg to 40kg checked baggage of Vietjet Air or Jetstar Pacific, please call to hotline: (+84)243-868-8800 or send email to booking@alotrip.com to buy baggage with AloTrip. In case you want to buy extra baggage with Vietnam Airlines or other international airlines, you should contact directly with the airlines or buy the baggage directly in the airport, because the ticket agency has not authorized to sell checked baggage to customers.

Thank you!
+ How many bottles of win can I bring from Japan to Vietnam? What are the rules for wine under 10 degree Celsius?

Special baggage

Dear Customer,

Wine is alcohol liquid, so will be put in the checked baggage, after being wrapped carefully. However, up to each airline, the number of wine bottles can be carried on is different.

Therefore, in this case, you should contact directly with the airline for the best support.

Thank you!
+ My flight number is VZ118 and VZ101, reservation code 77906893. I want to know if I have a free included checked bag because we would probably have more than 7kgs height in our handbags. Thank you :)

Checked baggage

Dear Customer,

For Vietjet flight, you have no free checked baggage included in the ticket, only 7kg hand baggage. If you want to buy checked baggage with Vietjet, please contact the ticket agent or Vietjet Air for quick support.

Thank you!
+ I have received the Price Alert from AloTrip, but I could not find in the website the same price with the one in alert email. So if I make bank transfer, can I lose my money without receiving the ticket?

Booking

Hi Customer,

AloTrip would frequently send you the Price Alert as soon as you register to receive the alert via email in AloTrip website. Because the price ticket is changing dramatically, you should check the email regularly and make the booking as soon as receive the email alert from AloTrip to ensure the ticket price.

After you pay for the ticket, AloTrip would issue your ticket if there is no change in the price. Nonetheless, in case, the price has changed (it is not as same as the one you saw in the price alert email), AloTrip would contact you to come up with final decision (pay more or refund).

Thank you very much!
+ I have booked Vietjet tickets for me and my family including an infant at the age of 8 months departing from Bangkok to Phuket, I just want to make sure that we can bring her baby stroller and is that as her hand bagage or ours, or is it allowed to check in as normal luggage? Thank you, Hans

Special baggage

Hi Customer,

As Vietjet policy, your ticket does not include the stroller for a baby. You can take it from you home and it can be sent as a hand- baggage.

Thank you!
+ After I make payment via Internet Banking. What should I do?

Payment

Hi Customer,

After you make payment via Internet Banking, you should please send your payment receipt to our email: booking@alotrip.com, so that if we have not received your payment yet, we will have the evidence to issue your ticket.

Thank you!
+ In Vietjet ticket, the ticket number is the reservation code, isn't it? If I want AloTrip to issue Vietjet ticket, what should I do?

Ticket

Hi Customers,

For Vietjet ticket, the ticket number is the researvation code in the ticket. After you make sufficient payment for AloTrip, we will issue your ticket and send you the e-ticket via email you registered in the booking.

Thank you!
+ I am flying from Japan to Vietnam. How many smartphones and tablets for maximum that I can bring to Vietnam?

Special baggage

Hi Customer,

According to Immigration policy of Vietnam, you can bring up to 10 smartphones to the country but you need to pay for the tax. For more detail information, please contact with Immigration department of Vietnam.

Thank you!
+ I have made the booking in 2 days ago. Now can I pay for it?

Payment

Hi Customer,

Normally, the airline only allows passengers to hold the reservation for maximum 12 hours. Hence, in this case, you should make the new booking and pay for it.

Thank you very much!

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