HELP CENTER

+ How to buy checked baggage for the flight from Adelaide (Australia) to Tan Son Nhat (Vietnam). How much is it?

Checked baggage

Hi Customer,

In case you fly with an international airline from Adelaide to Hochiminh City, you should contact directly with the airline or buy the checked baggage directly at the airport, because the ticket agency is not allowed to sell the checked baggage of international airlines to passengers.

Thank you!
+ Could you please advise me how to change 20kg checked baggage to 40kg?

Checked baggage

Hi Customer,

If you want to upgrade 20kg to 40kg checked baggage of Vietjet Air or Jetstar Pacific, please call to hotline: (+84)243-868-8800 or send email to booking@alotrip.com to buy baggage with AloTrip. In case you want to buy extra baggage with Vietnam Airlines or other international airlines, you should contact directly with the airlines or buy the baggage directly in the airport, because the ticket agency has not authorized to sell checked baggage to customers.

Thank you!
+ How many bottles of win can I bring from Japan to Vietnam? What are the rules for wine under 10 degree Celsius?

Special baggage

Dear Customer,

Wine is alcohol liquid, so will be put in the checked baggage, after being wrapped carefully. However, up to each airline, the number of wine bottles can be carried on is different.

Therefore, in this case, you should contact directly with the airline for the best support.

Thank you!
+ My flight number is VZ118 and VZ101, reservation code 77906893. I want to know if I have a free included checked bag because we would probably have more than 7kgs height in our handbags. Thank you :)

Checked baggage

Dear Customer,

For Vietjet flight, you have no free checked baggage included in the ticket, only 7kg hand baggage. If you want to buy checked baggage with Vietjet, please contact the ticket agent or Vietjet Air for quick support.

Thank you!

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