trustpilot

HELP CENTER

+ Do I need to fill correct DOB when booking ticket with AloTrip?

Booking

Hi Customer,

You should fill correct DOB in booking system. In case, you do not have correct DOB at that time, you can pick randomly one. However, once you have the right DOB, pls send it back to AloTrip to correct in the airline's system.

Thank you!
+ Valid time seat till tomorrow 01/12/2018. What does this mean?

Booking

Hi Customer,

The validity time means that your reservation can be kept till that time. You make payment by the validity to buy the ticket with the reserved price.

Thank you!
+ I want to do check in online and order vegetarian food in the flight

Special orders

Hi Customer,

Pls deliver us an email for your requirement via booking@alotrip.com so that we can process your request.

Many thanks!
+ Your price is included tax and fee, right?

Booking

Hi Customer,

Sure. The prices issued in our website or mobile app have included total tax and fee. Hence, it is the final price that you have to pay.

Many thanks!
+ I can not process payment via ATM. What should I do?

Payment

Hi Customer,

If you can not pay by ATM, you can try other payment methods of AloTrip such as Internet Banking, Visa/ Master Card, Paypal/ One Pay, or pay by cash directly at AloTrip office.

Many thanks!
+ How can I change points to miles in VNA website?

Program

Hi Customer,

In this case, you should pls contact directly to hotline of Vietnam Arlines via 1900-1100 for more detail information.

Many thanks!
+ "Check In" on the JETSTAR Website Not Available... How can I do that?

Web check in

Hi Customer,

Check-in online in Jetstar website is only available within 24 hours prior to departure time. Furthermore, Jetstar now just allows passengers to do check-in online for domestic routes which will be departed from Hanoi, Danang and Hochiminh City. Hence, you should check again your flight to know whether you can check-in online with Jetstar or not.

Thank you!
+ I am living in Taiwan, how do I pay for the ticket?

Booking

Hi Customer,

If you are not in Vietnam, you can pay for the booking through Visa/ Master Card or Paypal. Or else, you can have your friends in Vietnam pay by ATM or cash in the office of AloTrip.

Thank you!
+ How can I get stroller for my baby. I got tickets from Bangkok to Changmai with baby. I would like to take it. It’s included right?

Special baggage

Hi Customer,

Normally, Vietjet Air ticket does not include the fee for stroller. Hence, you can take your stroller at home and bring it as hand luggage or checked luggage. For more detail information, please contact Vietjet's hotline: 1900 1886.

Thank you!
+ Checked baggage of some airlines such as Vietnam Airlines, Asiana Airlines are put 20kg min. So I only can bring 20kg checked baggage? How come if I want to bring up to 40kg?

Checked baggage

Hi Customer,

For every international routes in AloTrip website, we set the default 20kg min for checked baggage. To know the exact checked baggage, pls make the booking with reservation code, then give AloTrip the code for checking. In case you want to buy extra checked baggage, please contact directly to the airline for the best support.

Thank you!

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