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HELP CENTER
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Can I bring balut (duck egg) in the airplane?
Hand baggage
You can bring balut to the plane, but you should ensure your hand baggage is 7KG maximum and your balut smells not too bad which may cause negative feelings for other passengers in the plane.
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Can my wife fly if she is pregnant with 20 weeks
Special orders
20-week pregnant women are still allowed on board, as long as they sign in the responsibility waiver commentment in the check-in counter.
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Can I bring my guitar in the air plane?
Special baggage
If your guitar is larger than 85 x 36 x 23cm, you can buy a ticket for your guitar or put it in the checked baggage. If your guitar is heavier than 15kg, you need to put the guitar in the checked baggage and pay for the fee for excess object.
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How can I have my name corrected?
Change
I have just discovered that I by mistake has misspelled Mr Tino Michael Kristensen name wrong!! It is NOT spelled Christensen like on the ticket. The right spelling is KRISTENSEN.
I hope you can help me correct my mistake and look forward to hear from you.
Kind regards
Ingvard Peter sauer
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HI. Thank you for booking with us. We need you to provide us your picture of passport. Then, we will send it to the airline to ask if they can change free or not. Normally if just 1-2 characters different, they can support to change free.
I hope you can help me correct my mistake and look forward to hear from you.
Kind regards
Ingvard Peter sauer
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HI. Thank you for booking with us. We need you to provide us your picture of passport. Then, we will send it to the airline to ask if they can change free or not. Normally if just 1-2 characters different, they can support to change free.
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I want to buy extra 30Kg checked baggage for 2 pax. How much does it cost? How can I pay for it? When do I need to pay for it?
Excess baggage
Usually, the checked baggage of international airlines will be sold directly in the airlines' websites and pad by credit card, or in the check-in counter at the airport. The fee would be counted at the purchase time. You should buy the extra baggage in the website at least 24 hours prior to the departure time, or right away in the check-in time.
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What are the policies for carrying ceramics and pottery on the plane?
Special baggage
You can bring ceramics and pottery on both hand luggage and checked luggage in the flight. However, for hand luggage, you should ensure that your package is 7KG maximum. For checked baggage, you should wrap the ceramics and pottery carefully to avoid their broken during the transportation.
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For some personal stuffs, I can not take the flight. How can I get a refund?
Refund/Cancellation
Each ticket will have different condition for cancellation and refund. If you could not depart with the ticket, please contact the ticket agency for the best support. Thank you!
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Can I bring lens of a sport gun in the checked baggage (lens only, not gun)
Checked baggage
Sure. You can bring the lens in the checked luggage, but must not bring a gun.
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Can food (chocolates/biscuits) be taken in hand luggage on a domestic flight?
Special orders
Food can be put in your hand luggage, but you should ensure that the total amount of your hand luggage will be 7KG maximum.
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Can we divide checked baggage for Vietnam AIrlines into 2 or 3 small packages?
Checked baggage
Sure. Vietnam Airlines allows customers to divide their checked baggage into 2 pieces, which is applied for both Economy and Business Class.
