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HELP CENTER
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Rules of buying miles-reward in Golden Lotus program
Program
Members are allowed buy miles-reward in case they do not have enough for changing the reward.
Miles-reward is sold as packages. One package has 1.000 miles.
The price is 500VND/package for Vietnam market, or 0.025USD for foreign one (include tax and fee)
The bought miles can not be refund, used for changing reward, only.
Miles-reward is sold as packages. One package has 1.000 miles.
The price is 500VND/package for Vietnam market, or 0.025USD for foreign one (include tax and fee)
The bought miles can not be refund, used for changing reward, only.
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Assistant policy for special services: helping old passenges, translations, guilders at the airport.
Special orders
Normally, each Airline has its assistant policy with limited quantity.
Due to ticket class, itinerary, customers’s require, they can accept to provide the services or not, customers have to pay or not.
For more details, passengers should contact to AloTrip or Airlines as soon as possible.
Due to ticket class, itinerary, customers’s require, they can accept to provide the services or not, customers have to pay or not.
For more details, passengers should contact to AloTrip or Airlines as soon as possible.
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Portable devices (using Pin 18V – 5.0Ah) are allowed to take on Vietnam Airline’s flight as checked-baggage?
Checked baggage
Yes. Passengers are allowed to take Pin Lithium on Vietnam Airline’s flights with conditions: under 160 Wh or under 8 gram of lithium/
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I can not check my reservation code or ticket number on Vietnam Airline’s website. Why?
Ticket
Because of booking tickets with AloTrip – an agent, you can not check the flight information on Vietnam Airline’s website.
However, you can call to Airline or contact to AloTrip for checking or support.
However, you can call to Airline or contact to AloTrip for checking or support.
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How to bring your bicycle as checked baggage?
Checked baggage
You can bring your bicycle in a box as checked baggage.
The total dimension must not exceed the airline's standard dimension
An extra fee for the weight of checked baggage will be applied.
The total dimension must not exceed the airline's standard dimension
An extra fee for the weight of checked baggage will be applied.
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How much is the fee for overweight check-baggage?
Checked baggage
The extra fee for overweight check-baggage will be calculated according to excess fee policy of the airline that you booked with.
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How to claim miles back if you accidently transfered to other organization
Program
In case you make wrong transfer miles to charity foundation or any other organizations, please contact your airline to get their support.
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What are the baggage fees for excess luggage and checked luggage for the flight to Dubai?
Checked baggage
For the flight to Dubai, the quantity and standard size of checked baggage depend on the airline you choose. Normally, the airlines issue the following rules:
1. If checked baggage is 30 kg maximum, they can be divided into 2 packages, provided that each package does not exceed 23 kg, and the total size should meet three-dimensional standard in the airline's regulation.
2. Excess baggage: The extra costs will depend on exceed kilograms or size as compared with the standard luggage allowance stated at the airport.
3. Types of allowed food: food should be packed carefully, and avoid smelling, water pouring... You should put food in the checked baggage to avoid the situation that they are not allowed in the hand luggage.
1. If checked baggage is 30 kg maximum, they can be divided into 2 packages, provided that each package does not exceed 23 kg, and the total size should meet three-dimensional standard in the airline's regulation.
2. Excess baggage: The extra costs will depend on exceed kilograms or size as compared with the standard luggage allowance stated at the airport.
3. Types of allowed food: food should be packed carefully, and avoid smelling, water pouring... You should put food in the checked baggage to avoid the situation that they are not allowed in the hand luggage.
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Do I need to fill in the declaration if I put a photocopier valued under USD100 in the checked baggage?
Checked baggage
For some special luggage, each airline will issue different rules and regulations. Please contact directly with the airline for more information.
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How can I book a flight ticket with AloTrip?
Booking
To book a flight ticket with AloTrip, you should follow 8 steps below:
- Step 1: Access the website https://flight.alotrip.com/
- Step 2: Select one way or round trip
- Step 3: Select depature airport, arrival airport, depature time, arrival time, and number of passengers
- Step 4: Select the flight as you expect
- Step 5: Fill in customers' information
- Step 6: Confirm and make payment
*The successful booking will have both booking number and reservation code
- Step 7: After making payment, send the bank receipt to email: [email protected]
- Step 8: Get the e-ticket via email
- Step 1: Access the website https://flight.alotrip.com/
- Step 2: Select one way or round trip
- Step 3: Select depature airport, arrival airport, depature time, arrival time, and number of passengers
- Step 4: Select the flight as you expect
- Step 5: Fill in customers' information
- Step 6: Confirm and make payment
*The successful booking will have both booking number and reservation code
- Step 7: After making payment, send the bank receipt to email: [email protected]
- Step 8: Get the e-ticket via email
