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HELP CENTER
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How can I fix my date of birth if it is incorrect?
Change
You should send the photo of your passport to email: [email protected] for more supports
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I can not check my reservation code or ticket number on Vietnam Airline’s website. Why?
Ticket
Because of booking tickets with AloTrip – an agent, you can not check the flight information on Vietnam Airline’s website.
However, you can call to Airline or contact to AloTrip for checking or support.
However, you can call to Airline or contact to AloTrip for checking or support.
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How to sign up to be a member of Emirates Airline? Can I get points fron Flights before?
Program
You can access Emirates website to sign up.
You can get points for flights after your member card active.
You can get points for flights after your member card active.
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Can my family in Vietnam pay for the ticket I booked in Japan?
Payment
Of couse. If you pay by credit card such as Visa/Master card or Paypal account, you must send us passport of payer and passengers, front side of card and bank receipt for verify before issuing your ticket
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40 kgs of checked- baggage can be packed as 2 pieces or not?
Checked baggage
Yes. You can
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Can take a walker on board as hand-baggage? How to book special service, such as wheelchair?
Special baggage
In cases, passengers need walker or medical equipment for moving or walking, they can take them on board as hand-baggage.
For booking special service, passengers should contact to AloTrip or Airlines for more details.
For booking special service, passengers should contact to AloTrip or Airlines for more details.
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Is it nescessary to fill passport information in process of booking with AloTrip?
Booking
Almost bookings for the domestic flight or international ones are not needed.
Only flights from Vietnam to America or Europe which are oprated by international Airline are needed to fill information for issuing as rules of Airline. In thess cases, AloTrip will require passengers send us via email.
Only flights from Vietnam to America or Europe which are oprated by international Airline are needed to fill information for issuing as rules of Airline. In thess cases, AloTrip will require passengers send us via email.
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Bottles of wine can be send as hand-baggage on board or not?
Hand baggage
For the wine was bought from Duty-free area, you can take it on board as hand-baggage.
For other, you have to send it as check-ed baggage.
For other, you have to send it as check-ed baggage.
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How to book an individual ticket for a child?
Booking
Depends on Airline’ rules, you can book an individual ticket for a child or not.
With Vietjet, Jestar, Vietnam Airline, you can. And this ticket will be remarked with the one of adult. The price is as high as an adult’s ticket. (the price may be cheaper with Vietnam Airline)
For international Airlines, this is not sure. You should contact to Airline for more details.
With Vietjet, Jestar, Vietnam Airline, you can. And this ticket will be remarked with the one of adult. The price is as high as an adult’s ticket. (the price may be cheaper with Vietnam Airline)
For international Airlines, this is not sure. You should contact to Airline for more details.
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How to fill name on booking rightly?
Booking
At “Last name”, you should write your last name/ family name
At “Given & Middle name”, you should write your name in order like in your passport.
Ex: If your name has two middle names: “Attilla Caspian” and given name is “Thor”, you should write as “Thor Attilla Caspian"
*Note: Middle name can be omit, just input Last name/family name & Given name is enough.
At “Given & Middle name”, you should write your name in order like in your passport.
Ex: If your name has two middle names: “Attilla Caspian” and given name is “Thor”, you should write as “Thor Attilla Caspian"
*Note: Middle name can be omit, just input Last name/family name & Given name is enough.
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