HELP CENTER

Apart from Vietjet Air baggage being transported as baggage allowance, each passenger can bring some personal items to use for their private purposes on board. Yet, all of the items must be protected by the passenger not the carrier.

Yes. Each passenger can bring a baby cot, a stroller, crutches, or prostheses in aircraft of VietJet.

Yes. Each passenger can bring a hand bag, purse, lady’s bag… These items are not packed, if not they will be calculated as a piece of baggage.

a. 01 main piece of hand haggage: 56cm x 36cm x 23cm

b. 01 smaller piece of hand baggage, including the following items:

- 01 lady’s bag or magazines, camera, bags for baby food, shopping bags at the airport, etc.: 30cm x 20cm x 10cm
- 01 bag of coat with the maximum size when being open: 114cm x 60cm x 11cm
- 01 laptop’s bag: 40cm x 30cm x 10cm

According to regulation of VietJet, laptop brought on board will be calculated in hand baggage.

Vietjet Air does not limit the number of laptops and mobile phones brought in flights, providing that they do not exceed the maximum weight of 7kg. If they exceed, passenger has to pay for the excess baggage.

Passenger can bring a bunch of fresh flowers with the sume of three dimensions not exceeding 30cm x 20cm x 10cm. If it exceeds the allowed sizes, passengers have to pack them and send them as checked baggage. The airline will not be responsible for any loss or damage of the baggage. Checked baggage or excess baggage fee will be applied if passenger has not buy baggage before.

Infants are not allowed to bring baggage on flight, except for collapsible stroller or baby cot which is carried on board.

If passenger books seat and travels with infant, stroller accepted by Vietjet airline will be brought on board.

Such raw foods such as chicken and fish are not allowed to bring on board of Vietjet. Yet, if they are cooked and packed carefully, the airline may accept to carry.