HELP CENTER

+ Can battery be carried in hand baggage on Vietnam Airlines flight?

Baggage restrictions

No. Battery is regarded Vietnam Airlines baggage restrictions carried in hand baggage. However, in case, battery can be brought in hand baggage if it is used for private devices such as watch, laptop, camera, camcorder, cellphone, and other similar devices. The number of battery is 02 pieces (lithium or lithium ion) with the capacity from 100WH to 160WH. They must be packed firmly to avoid short circuit.
+ Which istems are restricted to carry as Vietnam Airlines checked baggage?

Baggage restrictions

VNA may disclaim to carry the following items as checked baggage:

- Fragile items
- Perishable items
- Electronic devices
- Valuable items
- Other items restricted in accordance with the current regulations of countries and continents where the airline passes, flies from/to.
+ Can fragile items be transported by Vietnam Airline?

Baggage restrictions

No. Fragile items are baggage restrictions. But, VN Airlines will carry fragile items as checked baggage if its size is not suitable to bring in cabin. And, if the refusal of the carrier may cause difficulty to passenger, the carrier will accept to carry but do not take any responsibility for unpredictable risks during transportation.
+ Shall perishable items be carried as checked baggage on VN Airlines?

Baggage restrictions

No. Perishable items such as fresh or frozen foodstuff (fruits, vegetables, meat, fish, poultry and bakery products), floral and nursery stock, such as flowers, fruits and vegetable plants, cut flowers and foliage, such as: floral displays are baggage restrictions as checked baggage on VNA flights. However, the airline will carry them if passenger is responsible for any risks during transportation.
+ Which items are considered perishable items on Vietnam Airlines?

Baggage restrictions

The following items are seen as perishable items on VN Airlines:

- Fresh or frozen foodstuff, such as fruits, vegetables, meat, fish, poultry and bakery products.
- Floral and nursery stock, such as flowers, fruits and vegetable plants.
- Cut flowers and foliage, such as: floral displays
+ Can fresh or frozen foodstuff be carried on Vietnam Airline?

Baggage restrictions

Yes, if fresh or frozen foodstuff is firmly packed, VNA will carry. The packing should be ensured that there is no loss of contents or damage to other baggage.
+ Shall VNA be responsible for the damage of perishable items when being carried as checked baggage?

Baggage restrictions

No. As perishable items are baggage restrictions on VNA, if the items are accepted to carry as checked baggage, passenger agreed that the carrier would not be responsible for any damage during transportation.
+ If perishable items are seized at the airport, shall Vietnam Airlines refund excess baggage fee?

Baggage restrictions

No. The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid in case of confiscation either at the station of origin or destination. Thus, when perishable items are seized at the airport as quarantine regulations, VNA will not refund the fee of excess baggage.
+ Can durian be carried as checked baggage by Vietnam Airlines?

Baggage restrictions

No. Perishables (such as durian, salted fish, shrimp etc.) that have strong smell will not be allowed to be carried as checked and unchecked baggage. However, if such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage on VN Airlines.
+ Shall Tet foodstuff be carried on Vietnam Airlines?

Baggage restrictions

Yes. If such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage. And, passenger has to be responsible for any risk during the transportation.

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